Custom Packaging FAQ

We’ve gathered the most frequently asked questions about our custom packaging and printing services to help you make informed decisions. If you don’t find your answer here, feel free to reach us directly.

General Questions

What services does Dura Printing provide?

We specialize in custom packaging solutions including boxes, labels, stickers, and printing for all industries. From bakery boxes to cosmetic packaging, we provide tailored solutions.

Do you provide design support?

Yes, our in-house designers can assist with artwork setup, dieline adjustments, and brand-focused designs.

Can I request a sample before placing my order?

Absolutely! We provide digital mockups for free and physical samples upon request.

Orders & Pricing

What is the minimum order quantity (MOQ)?

Our MOQ varies by product, typically starting from 100–500 units, depending on packaging type.

How can I get a quote?

Use our Get a Quoteform on the website, and our team will respond within 24–48 hours.

Do you offer bulk discounts?

Yes, we offer tiered pricing—the larger your order, the lower the unit cost.

Shipping & Delivery

Do you ship internationally?

Yes, we serve clients worldwide, using reliable courier and freight partners.

How long does production take?

Standard production is 4–7 business days after design approval. Rush orders are also available.

Can I track my shipment?

Yes, once your order is dispatched, you’ll receive a tracking ID for real-time updates.

Customization & Quality

What printing techniques do you offer?

We offer offset, digital, foil stamping, embossing, UV coating, lamination, and other advanced finishes.

Can I choose eco-friendly packaging?

Yes, we provide sustainable materials including recycled cardboard and biodegradable packaging.

How do you ensure quality control?

Every order goes through a multi-step inspection process—from printing accuracy to finishing details.

Payments & Policies

What payment methods do you accept?

We accept PayPal, credit cards, bank transfers, and other secure methods.

Do you accept returns or refunds?

Since packaging is custom-made, returns are limited. However, if there’s a defect, we’ll work with you to resolve it.

Is my payment secure?

Yes, we use SSL encryption and trusted payment gateways for complete security.

Still Need Help?

Didn’t find your answer here? Our support team is just a click away.

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Live Chat (bottom-right corner)

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